The way to reduce return trips due to missing parts doesn’t start as a problem. A technician shows up on time. The customer explains the issue. The diagnosis is clear. Then comes the sentence everyone dreads: “I need to come back with a part.” Suddenly, one service call becomes two. Schedules slip. Customers get frustrated. Costs quietly climb. And most companies explain it the same way: “The part wasn’t on the truck.” “The tech didn’t know it was needed.” “It happens sometim
